Least Surprising Thing Ever Award Goes to SFMTA Survey: SF Residents Mixed on Opinions of Muni, but Love to Hate Taxis

San Franciscans can’t agree on anything. A recent SFMTA poll is a good example of this phenomenon, with one major exception.

taxis in San FranciscoIf you’ve been to San Francisco, you know that everyone has a strong opinion on just about everything. But some of the strongest opinions San Franciscans hold are related to transit. Perhaps it’s the city’s famous hills, or maybe it’s the fact that large parts of town are seriously underserved by public transit—whatever the reason, San Franciscans spend a lot of time thinking—and arguing—about the best way to get from A to B.

The SFMTA recently released the results of a customer satisfaction survey for the fourth quarter of the 2014 fiscal year. The survey, conducted via email with about 3,500 SF residents responding, asked questions about four major transit categories: Muni service, walking, biking, and taxis.

Unsurprisingly, opinions on Muni were mixed. For example, respondents were asked to rate their overall satisfaction with Muni on a scale of 1 to 5, 1 being very dissatisfied, 5 being very satisfied, and 3 being neutral. The average rating for overall satisfaction with Muni? A perfect 3.00. That’s right—people are so divided on their overall opinion of Muni that the average is exactly in the middle. Muni also weighted the results of the survey responses by zipcode to account for geographic factors, and the overall satisfaction still worked out just .07 points shy of 3 at 2.93. It’s true, a third of people said they are “neutral,” but hey, neutral is still an opinion. The survey did not require respondents to input an answer.

Diving deeper, there was more agreement on certain factors than others. For example, Muni drivers have been doing a great job: about 2/3 of people said they were satisfied or very satisfied with the safe operation of Muni vehicles. (It’s a good thing they didn’t ask about the vehicles themselves, as they seem to have a penchant for bursting into flames–on Rincon Hill, in the Richmond District, in the Richmond District again, and who knows where else.).

On the other hand, nearly half of those polled said they were dissatisfied or very dissatisfied with service reliability. Cleanliness of Muni facilities also received a low 2.57 average weighted rating.

Taxis in San Francisco

Taxis in San Francisco
But it appears the people saved much of their ire for the city’s taxis. Surprisingly, considering how often people complain about this, about 55% of people said they were satisfied or very satisfied with their cleanliness. However, the responses get worse from there. In light of recent reporting on the decline of the taxi industry in the SF Examiner, this is not surprising. Though most of those polled also thought that taxis were safe, more than half of respondents thought taxis were difficult to reserve on the phone or online, tough to hail on the street, and driven by discourteous drivers. In fact, nearly half said they were dissatisfied with taxi drivers’ courtesy, and an additional 9% on top of that said they were very dissatisfied.
taxis in San Francisco
Naturally, the goal of these surveys is for SFMTA to improve service across the various modes of transportation it is responsible for. To that end, careful analysis of the results will be important. In the meantime, it’s interesting to take note that while San Francisco may be divided over some issues, at least we can all rally around the anti-taxi flag.

One thought on “Least Surprising Thing Ever Award Goes to SFMTA Survey: SF Residents Mixed on Opinions of Muni, but Love to Hate Taxis

  1. LUKE FOLEY IS A FAKE,CHARLATAN AND LICKSPITTLE

    LUKE FOLEY HITLERS RIGHT HAND MAN

    A BILLION DOLLAR SLUSH FUND FOR LUKE FOLEY

    EDDIE OBEID IS BACK

    LUKE FOLEY IS AS BENT AS ARSEHOLES

    I have been driving Taxis since 1983 and the NSW Government has never considered to give me a FREE Taxi Plate.I will not complain if you do.

    UBER are out to make some fast BUCKS.

    They are trying to get 5,000 PLUS FREE TAXI PLATES.Maybe 10,000 FREE TAXI PLATES.

    They have a BILLION DOLLAR SLUSH FUND to grease the PALMS of people LUKE FOLEY.

    You will not have Professional Taxi Drivers.

    It will damage the Tourist Industry and impoverish all kinds of Taxi Drivers.

    Taxi Driving will be come a good Part-Time Student or Backpacker Job.I do not use a phone in the Taxi because a lot of my passengers are heavily inebriated and its nice to forget about them and start again the next day as if nothing has happened to say nothing of people with substance abuse.

    The minimum wage in England is Five Pounds an Hour but many Sydney Taxi Drivers work for less than this.Unsworth allowed investors to buy the Taxi Plates.I do not complain to my Passengers about Taxi Driving.
    Yes you can change and improve the Taxi and Hire Car Industry but UBER is JUST ORGANISED CRIME.

    Sydney is about the same size as Manchester but with a lot more Car Owners.Taxi Driving in England is a very Exclusive Job.There is a big Shortage of Taxis in England.They have a big Tourist Industry.There is room there for Mini-Cars.
    What UBER is doing is TOTALLY ILLEGAL but for some Economists this might appeal to them to turn me into a casual worker working for absolutely nothing.

    They are good Software App Developers and Possibly they have been recruited from some WAREZ Website but I would rather keep the Job Anonymous as a lot of things happen out there that is best to forget about.

    You can turn me into a Mini Car Driver but Sydney won the Olympics and you certainly did not think about Mini-Cars then.

    Making 5000 Taxis compete with 10000 Mini Cars is BARBARISM.

    Your Job is to make and enforce the LAW.

    You are not enforcing it.

    I make less than 5 Pounds an Hour

    America is the home of the MASSACRE

    EXTREME BARBARISM

    UBER IS EXTREME BARBARISM in that in turns me into a Part Time or Unemployed worthless PersonS.

    It will be the end of Sydney Taxis

    They did Total Deregulation of Taxis in Ireland.Many Drivers with borrowed to the hilt and then just KILLED THEMSELVES the end of the CELTIC TIGER

    Bicycle Taxis are totally Deregulated in London but the Tourists like them but there is a Ring of Steel when you leave a Theatre in London.You have not Deregulated Bicycle Taxis in Australia.

    UBER stand to make BILLIONS OF DOLLARS with a deregulated Taxi System

    If there is a shortage of Taxis WHY DONT YOU release more Plates.

    Neville Wran said there was was BUCKETS of money around when he Quit Politics

    You wont have a tourist Industry if the Taxi and Hire Car Drivers are making nothing.We are entitled to Holiday Pay and Sick Pay but we dont get it.

    You can make the Taxi Drivers more Professional but the UBER Business is CRAP and Barbarism

    Sydney has 5000 Taxis and these Organised Crime People like STANDARD OIL say they are taking over.

    Why dont you give the Taxi Industry to COCOA COLA or Pepsi or James Packer.

    They say UBER has already 2000 Taxis working in Sydney.Its your job to enforce the LAW not TURN A BLIND EYE

    GET INTO BED WITH UBER AT YOUR PERIL

    REMEMBER NUREMBERG

    DOWN WITH STANDARD OIL AND AMERICAN MASSACRE BARBARISM

    KICK THEM OUT OF THE TAXI INDUSTRY

    The same people who run Mini Car offices in London run Brothels.They are Territorial and you cant just go there and open a mini car office

    DOWN WITH ORGANISED CRIME AND A CASUALISED TAXI WORKFORCE

    MAKE THE INDUSTRY MORE PROFESIONAL.

    GET RID OF ORGANISED CRIME AND BARBARISM

    LUKE FOLEY IS A FAKE,CHARLATAN AND LICKSPITTLE

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